Privacy Policy

At Southern Botanicals & Manuka Co., protecting your privacy is a priority. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or engage with our services in botanical supplies, floral design, and related products. We are committed to compliance with the Australian Privacy Principles as well as the European Union’s General Data Protection Regulation (GDPR) where applicable.

Information We Collect

We collect information that you provide directly to us when you use our services or interact with our online platform. This may include:

• Personal identification details, such as your name, postal address, and phone number.
• Business information related to your company or organization, if applicable.
• Order details for flower supplies, Manuka honey products, floral design services, and corporate gifting.
• Information gathered through correspondence or customer service interactions.

We also collect certain technical data such as IP addresses and browsing behavior through cookies and similar technologies to improve your experience on our site.

How We Use Your Information

Your information is used for the following purposes:

• Processing and fulfilling orders and service requests.
• Managing accounts and customer relationships.
• Providing customer support and responding to inquiries.
• Improving our products, services, and online platform.
• Complying with legal obligations and safeguarding against fraudulent activities.

Legal Basis for Processing (GDPR)

For individuals located in the European Economic Area (EEA), we process personal data based on one or more of the following grounds:

• Your consent, where given.
• The necessity to perform a contract with you.
• Compliance with a legal obligation.
• Our legitimate interests, such as to improve our services and protect our business.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Trusted third-party service providers who assist with logistics, payment processing, or IT infrastructure.
• Regulatory or governmental bodies when required by law or to protect our rights.
• Business partners involved in corporate gifting or event coordination, with your consent.

All third parties with whom we share your information are required to handle it securely and in accordance with this privacy policy.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

Your Rights

Under applicable laws such as the GDPR, you may have the right to:

• Access and obtain a copy of your personal data.
• Request correction or erasure of inaccurate or incomplete data.
• Object to or restrict processing of your personal data.
• Withdraw consent at any time if processing is based on consent.
• Request data portability.

To exercise these rights, please contact us by mail at the address below.

Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

International Transfers

Your information may be transferred to or stored on servers located outside your country. We ensure that such transfers comply with applicable data protection laws and appropriate safeguards are in place.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance user experience, analyze usage, and support marketing efforts. You may manage your cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Changes will be posted on our online platform with updated effective dates.

Contact Information

If you have any questions or wish to exercise your rights regarding your personal information, please write to us at: